Your privacy. Our responsibility.

1. Introduction

Nodus Data provides residential networking, Wi-Fi, Starlink and CCTV installation services in Milton Keynes and the surrounding areas.

We respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how personal information is collected and used when you visit our website, contact us, request a home review or engage our services.

For privacy enquiries, please contact info@nodusdata.co.uk .

The data controller is the legal person or organisation operating as Nodus Data. Its full legal identity and postal contact address should be confirmed and added to this policy before publication.

2. Information we collect

We may collect personal information that you provide directly when contacting us, requesting a home review or discussing an installation.

This may include your name, email address, telephone number, postcode, property type, preferred contact method, the services you are interested in and information about your property or installation requirements.

Where you become a customer, we may also need information relating to your service address, agreed work, quotations, invoices, payments and communications concerning your installation.

Our website and hosting infrastructure may also process technical information such as IP addresses, browser information, device information and server logs for security and operational purposes.

3. How we use your information

We use personal information to respond to enquiries, assess home review requests, discuss installation requirements, prepare quotations, arrange appointments and deliver agreed services.

We may also use relevant information to maintain customer records, administer payments, respond to support requests, fulfil legal obligations and protect the security and integrity of our website and business operations.

We do not treat submitting a home review request as permission to send unrelated promotional communications. Any direct marketing will be conducted in accordance with applicable data protection and electronic marketing requirements.

4. Our lawful basis for processing

We process personal information only where an appropriate lawful basis applies under Article 6 of the UK GDPR.

Where you request a quotation or ask us to undertake work, processing may be necessary to take steps at your request before entering into a contract or to perform an existing contract.

We may rely on legitimate interests when managing relevant business communications, maintaining appropriate enquiry records, preventing misuse of our website and protecting our business. These interests are balanced against individuals' rights and freedoms.

Certain information may be processed to comply with legal obligations, including applicable accounting, taxation and record-keeping requirements.

Where consent is the appropriate lawful basis, such as for certain optional website technologies, you may withdraw that consent at any time.

5. Home review requests

When you submit our Book a Home Review form, the information you provide is transmitted to our WordPress website for processing.

A record of your request is stored within the website's administrative system. The details are also submitted for delivery by email to info@nodusdata.co.uk.

This allows us to review your requirements, contact you using your preferred method and maintain an appropriate record of the enquiry.

Information marked as required on the form is needed to process your request effectively. If you do not provide it, we may be unable to assess or respond to the enquiry.

Submitting the form does not automatically schedule an appointment or commit you to purchasing services.

6. Sharing your information

Personal information may be processed by trusted service providers supporting our website, hosting, email delivery, administration and business operations.

Where appropriate, information may also be shared with professional advisers, relevant contractors involved in delivering agreed services or public authorities where disclosure is required by law.

We do not sell personal information. We only disclose information where there is an appropriate reason and lawful basis to do so.

7. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include restricted administrative access, account authentication, appropriate software maintenance, secure transmission methods and controls applied by our service providers.

No internet-based system can guarantee absolute security. We therefore review relevant risks and take proportionate steps to protect the information entrusted to us.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including handling enquiries, delivering services, maintaining appropriate business records and meeting legal obligations.

Retention periods depend on the type of information, whether an enquiry becomes a customer relationship, relevant legal requirements and whether the information remains necessary for an ongoing matter.

Information that is no longer required will be deleted or securely anonymised, subject to any applicable legal retention requirements.

9. Cookies and website analytics

Our website uses technologies necessary for its operation, security and remembering relevant privacy preferences.

We may also use optional analytics, functional or marketing technologies where they have been implemented and the required consent has been obtained.

You can review available cookie preferences using the cookie settings control in the website footer. Further information is available in our Cookie Policy .

10. Your data protection rights

Depending on the circumstances, UK data protection legislation gives you rights concerning personal information we hold about you.

These may include the right to request access to your personal information, correct inaccurate information, request erasure, restrict processing or request the transfer of certain information in a portable format.

You also have the right to object to processing based on legitimate interests and the right to object to direct marketing at any time.

Where processing relies on consent, you can withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact info@nodusdata.co.uk . We may need to verify your identity before responding to certain requests.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available from the Information Commissioner's Office .

11. International data transfers

Some providers involved in operating our website, email systems or business services may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate transfer mechanism or other lawful safeguard applies where required by UK data protection legislation.

You may contact us for further information about relevant international transfers and applicable safeguards.

12. Children's privacy

Our website and installation services are intended primarily for homeowners and adults arranging residential technology services.

We do not intentionally request personal information from children through our home review form. If we become aware that information has been submitted inappropriately, we will assess and address the situation.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, website functionality, legal obligations or data processing arrangements.

The latest version will be published on this page, together with an updated revision date. Where required, we will provide additional notice of material changes.

14. Contact us

If you have questions about this Privacy Policy, how your information is handled or wish to exercise your data protection rights, please contact Nodus Data.